Shipping policy

Domestic Shipping (United States)

We currently ship throughout the United States.

Estimated delivery time is 3–5 business days.

Shipping costs are calculated at checkout based on your order and destination.

While we strive to meet all delivery estimates, shipping carriers may occasionally experience delays that are outside of our control.

International Shipping

We proudly ship internationally.

International shipping rates are calculated at checkout based on your destination and package weight.

Estimated delivery times vary by destination and carrier and typically range from 7–21 business days.

Please note:

Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by their country.
Ashley Banks has no control over these fees and cannot predict their amount.
International orders may be delayed by customs processing or local postal services. These delays are outside of our control.
Delivery estimates are not guaranteed.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

Ashley Banks is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at contact@theashleybanks.com. If your order has not yet shipped, we will make every reasonable effort to update the address. Once an order has shipped, we are unable to make changes.

Lost, Delayed, or Stolen Packages

Once an order has been accepted by the shipping carrier, Ashley Banks is not responsible for:

Lost packages
Stolen packages
Carrier delays
Weather-related delays
Customs delays
Delivery delays outside of our control

If your tracking indicates an issue with delivery, please contact the shipping carrier first. If you need additional assistance, email us at contact@theashleybanks.com, and we'll do our best to help.