Refund policy
At Ashley Banks, every order is carefully prepared and inspected before it ships. Because of the nature of our products, all sales are final.
Returns & Refunds
We do not accept returns, exchanges, or offer refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Products that have been opened or used
- Dissatisfaction after use
Please review your order carefully before completing your purchase.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or if an item is missing from your package, please contact us within 7 days of delivery at contact@theashleybanks.com.
To help us resolve your issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged product (if applicable)
After reviewing your claim, we will determine the appropriate resolution, which may include sending a replacement item or replacing any missing components.
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery, and we will make it right.
Contact Us
If you have any questions regarding your order, please contact us at: contact@theashleybanks.com